What’s the Best “Tone of Voice” for Email Customer Service?
When you're dealing with an unhappy customer, it's not just what you say, but how you say it. This is…
Margie Zable Fisher · 2 min read
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Founder
Margie Zable Fisher is a freelance writer, journalist, and founder of The 50-Year-Old Mermaid. She ran a P.R. firm for 20 years and has a finance degree and an M.B.A. She spends her time learning about topics like Medicare, health, personal finance, estate planning, retirement, and healthy aging. She is a professional member of the American Society of Journalists and Authors (ASJA) and the Association of Health Care Journalists (AHCJ).
When you're dealing with an unhappy customer, it's not just what you say, but how you say it. This is…
Margie Zable Fisher · 2 min read
Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a little…
Margie Zable Fisher · 2 min read
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