Different Kinds of Customer Complaints: 5 Complainer Personality Types (and How to Deal with Them)

Customer complaints are an unavoidable part of business. Whether the blame lies with you or on circumstances beyond your control,...

Taylor Swift, Master of Rebranding

Despite her lyrics claiming otherwise, Taylor Swift can have nice things. Why? She's a master of rebranding. She's able to...

The Key to Business Growth is Transparency in Service Details

Launching a business can feel like building a boat at the same time you set sail. Figuring it out along...

Webinar Recap: 5 Ways to Increase Your Revenue in 90 Days

Pricing directly affects your revenue, but the dollar amount can’t be the only thing guiding us. Your deal versus a competitor’s,...

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